privacy policy
privacy policy
This Privacy Policy describes how our store (“Site”, “we”, “us”, or “our”) collects, uses and shares your personal information when you visit our Site, use our Services, or make a purchase from Faisal Riyadh (faisal-riyadh.com).
By using our Services, you consent to the collection, use, and processing of your personal data as described in this Policy. If you do not consent, please do not use the Site or any of the Services.
Privacy Policy Updates
We may update this policy from time to time for operational, legal, or regulatory reasons. Any updates will be posted on this page, with a change to the "Last Updated" date.
What information do we collect?
1. **Information you provide to us directly**:
- Full name, address, email, phone number.
- Payment, billing and shipping details.
- Account information such as username and password.
- Customer service inquiries or messages.
2. **Information we collect automatically**:
- IP address, device type and browser.
- Data about your interaction with the site using cookies.
3. **Information from third parties**:
- Payment providers, shipping companies, hosting platforms like Shopify.
- Online tracking tools (such as cookies and pixels).
How to use the information
- Processing orders, payment and delivery.
- Contact you regarding orders or technical support.
- Improving our services and user experience.
- Security and fraud prevention.
- Marketing (with your consent).
Cookies
We use cookies to improve your experience and analyze site performance. You can adjust your browser settings to disable cookies, but this may affect some functionality.
Sharing information
We may share your data with:
- Shipping companies and payment services.
- Technology service providers (such as Shopify).
- Third-party marketing agencies (with your consent).
- In the event of a legal obligation, merger or acquisition.
Data retention period
We retain your information for as long as necessary to provide our services or comply with laws. After that, we delete or anonymize it.
Data security
We use certified security protocols (SSL) to protect your information, but no system is 100% secure.
Your rights
You may have the following rights (depending on local laws):
- Access your data.
- Request to modify or delete your data.
- Objection to processing.
- Data transfer request.
- Withdraw consent at any time.
International users
Your data may be stored or processed outside your country (including Singapore or the European Union). We use approved legal mechanisms to protect your data.
Children's data
We do not provide our services to children under the age of legal majority. If we discover that we have collected a child's data, we will delete it immediately.
Complaints
If you have a complaint about how we handle your data, please contact us first. If you are not satisfied with our response, you can file a complaint with the relevant authority in your country.
Contact information
For inquiries regarding our Privacy Policy or to exercise your rights, please contact us via:
📧 info@faisal-riyadh.com
Last updated: 01/09/2025
